FREQUENTLY ASKED QUESTIONS

1️⃣ What payment methods do you accept?

We accept all major payment methods: credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay and for other payment methods please contact support.

2️⃣ Is the payment secure?

Absolutely! Our site uses advanced encryption technologies to protect every transaction. You can shop in complete safety.

3️⃣ Can I change or cancel an order after placing it?

If your order has not been shipped yet, you can contact us immediately and we will do our best to modify or cancel it. Once shipped, it is no longer possible to cancel, but you can return it.

4️⃣ Do you offer returns or exchanges?

Yes! You have 14 days from delivery to make a return or exchange. The products must be in perfect condition, with labels and original packaging. Contact us to start the procedure.

5️⃣ How can I track my order?

As soon as your order is shipped, you will receive an email with a link to track your package in real time.

6️⃣ Do you ship internationally?

At the moment we only ship to Italy, but we are working to expand our destinations. Stay tuned!

7️⃣ Is there a size chart for your products?

Yes! Each product has a size guide to help you choose the perfect fit. If you have any questions, contact us and we will help you.

8️⃣ Can I receive an invoice for my purchase?

Sure! Just enter your billing information at checkout or contact us after ordering to request it.

9️⃣ Can discounted products be returned?

To find out if your discounted purchase is eligible for a return or exchange, please contact support.

🔟 Do you offer gift cards or vouchers?

Yes! You can purchase a digital gift card directly on our website, by contacting customer service, perfect for a last-minute gift! 🎁